TERMS AND CONDITIONS

FLEXIBILITY
Book with confidence, you are at hotel ABU!
We are a humane and responsible company, we are aware that our world is in constant change, therefore our cancellation policies are highly flexible, we know that unforeseen situations sometimes arise, rest assured that we have the best options for you.

Low season:

If you paid the 1st night and still have not issued the invoice yet, you can cancel free of charge 24 hours before the arrival date and the payment of the 1st night already paid will be refunded, discounting the charges that this generates.
If you paid the 1st night and it was already invoiced, your payment is not refundable nor can the invoice be canceled.
For cancellations within 24 hours before the arrival date, the day of arrival or no show, the charge as a penalty is 100% of the first night already paid.

High season:

If you paid the 1st night and still have not issued the invoice you can cancel free of charge 5 days before the arrival date and the payment of the 1st night already paid will be refunded, discounting the commissions that this generates.
If you paid the 1st night and it was already invoiced, in case of cancellation, this payment is not refundable nor can the invoice be canceled.
Cancellations within 5 days before the arrival date, the day of arrival or no show, will be charged as a penalty (the first night already paid)